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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Ordering
Browse our products, add your preferred items to the shopping cart, proceed to checkout, provide your delivery details, and complete your payment. You will receive an order confirmation via email once your order is successfully placed.
Orders can only be modified or cancelled before they are processed for shipment. Please contact us as soon as possible if you need to make changes.
Once your order has been shipped, you will receive a shipping confirmation along with tracking details (where available).
Payment Information
We accept secure online payments through Stripe, including credit and debit cards, FPX, GrabPay, and other supported payment methods available during checkout.
Yes. All payments are processed through secure, encrypted payment gateways. Rishi Spices does not store your credit or debit card information.
Shipping & Delivery
We currently deliver throughout Malaysia. Delivery availability may vary depending on your location.
Orders are typically processed within 2–7 business days. Delivery generally takes 2–5 business days, depending on your location and courier service.
Shipping charges are calculated automatically during checkout based on your delivery location and order value.
Free shipping promotions may be offered from time to time. Please refer to our website for current promotions.
Products
Yes. We are committed to supplying high-quality spices that are carefully packed to preserve their freshness, flavour, and aroma.
Our spices are carefully sourced and packed. Please refer to individual product descriptions for specific ingredient information.
Store spices in a cool, dry place away from direct sunlight. Always reseal the package after opening to maintain freshness.
Each product carries a Best Before date on the packaging. Shelf life varies depending on the product.
Returns & Refunds
Due to food safety and hygiene reasons, spices and food products cannot be returned or exchanged unless they are damaged, defective, expired, or incorrectly supplied
Please contact us within 48 hours of receiving your order. Include your order number and clear photographs of the package and product. If the package appears damaged, please photograph it before opening. For any product-related issue, please also provide photographs of the product and its packaging after opening the outer package.
Approved refunds are processed to the original payment method. Processing times may vary depending on your payment provider.
Account
No. You may place an order as a guest unless otherwise specified during checkout.
Click the Forgot Password link on the login page and follow the instructions to reset your password.
Promotions
Enter your coupon code during checkout. Discounts will be applied automatically if the coupon is valid and the applicable conditions are met.
Only one promotional coupon may be used per order unless otherwise stated.
Contact Us
If you have any questions or require assistance, please contact us using the contact details provided on our website. Our customer support team will be happy to assist you during our business hours.