Privacy Policy

Effective Date: 10th August 2026

Rishi Spices Enterprise (“we”, “our”, or “us”) is committed to protecting your privacy and
safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or purchase our products.

By using our website, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information:

Full name
Billing and shipping address
Email address
Mobile or telephone number
Payment information (processed securely by our payment providers; we do not store your card details)
Order history
IP address, browser type, device information, and website usage data
Any information you voluntarily provide when contacting us or subscribing to our newsletter

2. How We Use Your Information

Your personal information may be used to:
- Process and fulfil your orders
- Deliver products and services
- Process payments securely
- Communicate regarding your orders
- Respond to enquiries and customer support requests
- Improve our website, products, and customer experience
- Send promotional offers or newsletters (only with your consent)
- Detect and prevent fraud or unauthorized transactions
- Comply with legal and regulatory requirements

3. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Maintain your shopping cart
Improve website functionality
Analyse website traffic and performance
Deliver a better shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third parties where necessary, including:

Payment gateway providers
Courier and logistics companies
Website hosting providers
IT service providers
Government authorities where required by law

All third parties are required to handle your information securely and only for the purposes for which it is provided.

5. Payment Security

Payments made through our website are processed using secure third-party payment gateways.

Rishi Spices does not collect or store your debit or credit card information.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Provide customer support
Comply with legal, accounting, and tax obligations
Resolve disputes and enforce our agreements

8. Your Rights

Subject to applicable Malaysian laws, you may:

Request access to your personal data
Request correction of inaccurate information
Withdraw your consent for marketing communications
Request deletion of your personal information where legally permissible

Requests may be subject to verification of identity and applicable legal requirements.

9. Marketing Communications

If you subscribe to our newsletter or promotional communications, you may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

11. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

Rishi Spices reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page and will become effective immediately upon publication.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.